Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?


Then come and join our global team as Customer Application Specialist.



Your tasks and responsibilities:

  1. Efficient and effective completion of instrument installations at customer sites.有效的完成客户的仪器安装工作

  2. Carry out troubleshooting and complaint handling, fixing incidents with optimized costs and quality.发现并解决客户的问题,采取正确的行动满足客户的需求。在任何时间内以最经济和最优的品质解决客户的问题

  3. Ensure that all customers are adequately trained on instrumentation. Ensure that customer software is updated timely if new software versions are released permanently improving the quality of our services. 确保所有的客户能参加公司仪器使用的培训。如果公司有了新版软件,能确保客户软件的及时更新。一直不断地改进我们的服务质量。

  4. Operation and recording by following Field Service SOP/EHS, centralizing and archiving technical documentation. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程操作和记录,对技术文件的存档管理

  5. Keep up to date on laboratory technology where relevant, monitoring tools and techniques of competition in client labs, taking part in seminars, congresses or lecture, where appropriate. 参加相关的会议和研讨会紧跟实验室相关技术的发展,掌握客户实验室的技术知识

  6. Good cooperation with distributors. 与代理商良好的沟通协调

  7. Providing introduction of new tests and instruments to promote reagents.向客户提供新仪器和新项目的介绍,推广试剂项目。

  8. Teamwork and encouraging others to adopt best practices, supporting bidding. 团队合作, 分享经验, 支持招标。



Your qualifications and experience:

  1. Has a thorough knowledge of Company Procedures and Policies            

  2. Good understanding of the Financial system operated within the company            

  3. A broad based knowledge of the products within the In-Vitro Diagnostics industry            

  4. Relevant and demonstrable knowledge of the market in which MED DX operates

Your attributes and skills:

A degree in Technology (Medical Technology), laboratory Medical, major in Immunochemistry, Microbiology, Clinical Chemistry, Diagnostics.       

Effective communication skills both written and verbal            

Is highly computer literate with good experience in using Microsoft Office applications            



Our global team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthineers Diagnostics (Shanghai) Co., Ltd.

Experience Level: Early Professional

Job Type: Full-time

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