The education programs include training courses for Technical Service.
The goal is to enable our customers and service engineers to fulfill a competent economical service to ensure a high uptime of our installed base.
What are my responsibilities?
1.Teach courses: Conduct in-class theoretical courses and practical hands-on to CSEs and customers by managing and implementing the whole technical training process from courses preparation to participation monitoring and delivering lectures as well as leading hands-on practical sessions.
2.Maintain training demo systems in good condition: Maintain, repair and update the related medical equipment (i.e: workstations or CT scaner, Ultrasound as training demo systems) and keep them in ready condition for training.
3.Certification: Execute process for training certificates: Contribute to the developing of certification test questions; Carry out tests.
4.Communication: Feedback error messages and provide proven solutions to correct errors to Engineering Departments.
5.Other job related assignments given by suppvisor
What do I need to qualify for this position?
Minimum 3 years experience in customer service or engineering. Experience in service of medical products or experience with medical systems in the clinical environment.
College diploma or above majored in medical engineering, or electrical engineering, or electronic engineering, or IT.
Advanced level of Engineering knowedge about the systems of training subject, Knowing the principle, function description , diagram and hardware/sofreware structure
Advanced level of root-cause analysis, able to do root-cause analysis on system errors and malfunctions, and demonstrate to participants
Advanced level of English skills, CEFR Level C (Proficient usres) or equivalent, able to teach training course in English
At least advanced level of presentation and training skill to achive effectivce convey of knowledge
Organization: Siemens Healthineers
Company: Siemens Shanghai Medical Equipment Ltd.
Experience Level: Mid-level Professional
Job Type: Full-time