Customer Service Engineer Roma

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever evolving healthcare industry.


We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally. Sound interesting?


For Siemens Healthineers, within the Service Execution Organization, the Customer Service Engineer will be responsible for driving Customer satisfaction through excellent delivery of the installation, configuration and repair assigned tasks.

Your mission and responsibilities:

  • You will be responsible to Install, Configure and Maintain Healthcare Diagnostic Equipment with particular reference to traditional and digital radiology systems, within the designated area (Center taly)
  • Ensure complete execution of all preventive maintenance on the assigned assets;

  • Work with Project Management and Application Specialist in order to successfully implement complex solutions

  • Work with local team to delight Customers;

  • Interact with the Customer Care Center and Regional Support Center to ensure proper resolution of the issues;

  • Report in a timely manner all potential issue to the Dedicated Complaint Unit;

  • Comply with Health and safety, Environment and HR regulations

  • You will have a Customers face to face relationship


    To find out more about the specific business, have a look at


    Your qualifications and experiences:

  • At least 1-3 years experience as Customer Service Engineers within the Imaging Healthcare Industry.

  • Degree in electronic / biomedical engineering or technical diploma;

  • Digital Healthcare equipments general knowledge

  • Basic knowledge of Radiology equipments will be considered a plus

  • Knowledge of MS ambient, networking and IT Hardware will be appreciated.

  • Willingness to travel within the assigned area and across Italy as needed;

  • Fluent in english (written and verbally)

  • Car License  


    Your attributes and skills:

  • Problem solving skills

  • Ability to work in a team

  • Continuous improvement approach

    The candidate will have to respect the active regulations related both to the safeguard of health and security in the workplaces, environment and quality and to the protection of personal data (Data Privacy) and information security protection, according to the policies and company rules.

      Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
      We look forward to receiving an online application in response to this job offer. Only applications sent via the system and in English will be considered. Please upload your CV in English and an accompanying letter would be appreciated


        Being part of our team:

        Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

        Organization: Siemens Healthineers

        Company: Siemens Healthcare S.R.L.

        Experience Level: Mid-level Professional

        Job Type: Full-time

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