What are my responsibilities?
Ensure workplace IT solutions are used effectively
Minimize non-productive time of users due to workplace or application misfunction (Including ISEC related requests)
Accountability and responsibility for the Request Management process
Accountability & responsibility for satisfactory resolution of all end user related queries, feedback, issues & complaints.
Incident resolution monitoring and reporting from end user perspective and ensuring service provider adherence to agreed SLAs.
Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date
Accountability and responsibility for Access Management process.
Owns, manages and controls the standard change requests as pre-defined in the service agreement & work requests
User productivity by providing a one-stop process
Verifies, orders and approves hardware and software (standard, non standard)
Reflect as-is situation of assets in appropriate asset management systems. Ensure data quality. Provide basis for asset optimization initiatives. Provide a seamless experience for end users to order/delete standard hardware and software service catalog items.
Manage and maintain adequate stock of new/used end user IT assets/peripherals (e.g. laptops, keyboards, etc.) to support continued business operations where required including disposal. Daily operational issues with suppliers.
Responsibility for IT assets budget. Accountability and responsibility for the asset & configuration management process
Active Contributor to selection of end-user IT Asset suppliers.
Provide end user related feedback to product responsible and develop improvements
Give proactive feedback and ensure regular interaction.
Actively consults users concerning optimal work place setup and utilization of assets and services (e.g. WEoF).
Yearly planning of asset and service usage
What do I need to qualify for this role?
Bachelor Degree or higher in Computer Science, Information Technology, or others related fields
Minimum 3-5 years working experience in Siemens IT
Strong IT and technology background
Proficient computer skills and experience
General IT knowhow with end-user support & application support
Collaboration and Communication across Teams, Departments and Countries
Strong customer focus orientation
Exposure to international working environment
Incident and problem management experience
Good communication skills
Good English, both written & spoken skills and proficient in MS Office
Organization: Siemens Mobility
Company: SIEMENS MOBILITY LIMITED
Experience Level: Experienced Professional
Job Type: Full-time