IT Specialist

Job Description

What are my responsibilities?

  • Ensure workplace IT solutions are used effectively

  • Minimize non-productive time of users due to workplace or application misfunction (Including ISEC related requests)

  • Accountability and responsibility for the Request Management process

  • Accountability & responsibility for satisfactory resolution of all end user related queries, feedback, issues & complaints.

  • Incident resolution monitoring and reporting from end user perspective and ensuring service provider adherence to agreed SLAs.

  • Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date

  • Accountability and responsibility for Access Management process.

  • Owns, manages and controls the standard change requests as pre-defined in the service agreement & work requests

  • User productivity by providing a one-stop process

  • Verifies, orders and approves hardware and software (standard, non standard)

  • Reflect as-is situation of assets in appropriate asset management systems. Ensure data quality. Provide basis for asset optimization initiatives. Provide a seamless experience for end users to order/delete standard hardware and software service catalog items.

  • Manage and maintain adequate stock of new/used end user IT assets/peripherals (e.g. laptops, keyboards, etc.) to support continued business operations where required including disposal. Daily operational issues with suppliers.

  • Responsibility for IT assets budget. Accountability and responsibility for the asset & configuration management process

  • Active Contributor to selection of end-user IT Asset suppliers.

  • Provide end user related feedback to product responsible and develop improvements

  • Give proactive feedback and ensure regular interaction.

  • Actively consults users concerning optimal work place setup and utilization of assets and services (e.g. WEoF).

  • Yearly planning of asset and service usage

What do I need to qualify for this role?

  • Bachelor Degree or higher in Computer Science, Information Technology, or others related fields

  • Minimum 3-5 years working experience in Siemens IT

  • Strong IT and technology background

  • Proficient computer skills and experience

  • IT processes

  • General IT knowhow with end-user support & application support

  • Collaboration and Communication across Teams, Departments and Countries

  • Strong customer focus orientation

  • Exposure to international working environment

  • Incident and problem management experience

  • Good communication skills

  • Good English, both written & spoken skills and proficient in MS Office

Organization: Siemens Mobility


Experience Level: Experienced Professional

Job Type: Full-time

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