Customer Quality Engineer

Job Description

Customer Quality Engineer

Specific Requirements

The Customer Quality Engineer has responsibility for resolution of all customer-related quality and warranty problems post shipment.  Problem resolution will involve individual and cross-functional 8D Root Cause Analysis teams to analyze data and use teaming and quality tools to identify root causes and recommend corrective actions.  This position is also responsible for developing commercial field action plans to address fleet risk for management review and action.  This position offers excellent exposure of problem resolution and change agent skills to all levels of management teams.


Perform internal and customer-requested 8D Root Cause Analyses and Reporting

Maintain and Continuously Improve the factory through reduction of Nonconformance Costs.

Ensure efficient 8D RCA process through accurate reporting and management of overall process and ensure that Performs economic implication analyses, prepares reports of findings to internal and external customers, and carries out r facilitates complicated implementation and training assignments.

Support reliability analysis and the Reliability, Availability, and Maintainability (RAM) program.

Support IMS Quality System programs to ensure system compliance to Siemens, Registrar, and Customer requirements.

Perform IMS Quality System Internal Audits

Support with Q-Methods like FMEA, Fishbone, Fault Tree Analytics, Risk Analysis etc to find sustainable problem solutions

Identify, analyze, and track product and process related quality problems in the field. Provide feedback of the results of analysis to Sales (CRM), R&D (PLM), and Operations (SCM) (e.g. as part of FMEA or Design Reviews)

Required Knowledge/Skills, Education & Experience:

BS in Electrical or Mechanical Engineering or equivalent experience.

Technologies: Drive Technologies, reliability, fabrication and assembly technologies

Methodologies- 8D  / Root Cause Analysis & Reporting, Presentation Techniques, Team Facilitation, FMEA, Technical and Business Risk Analysis, Field & Quality Analytics

Preferred Professional Knowledge- WebDelta/SAP BW, auditing, project management, supplier management, risk management, PLM SCM process, ASQ Certified Quality Engineer or Certified Reliability Engineer is preferred.

Preferred Knowledge/Skills, Education & Experience:

BS in Engineering Discipline or advanced degree, Electrical or Mechanical preferred

2-5 years of successful experience in related field and successful demonstration of Key

Responsibilities and Knowledge as presented above.

General Requirements: Job Family Responsibilities:

Participates in formulating quality standards, policies, programs, plans,

procedures, and practices. Performs semi-complex statistical analysis as

related to quality. Supports in the analysis of production limitations and

problems for continuous improvement opportunities. Participates in the

implementation of Quality Mgmt Systems and Techniques, (QMST).

Conducts semi-complex audits and/or surveys to determine acceptability of

quality controls.






Organization: Portfolio Companies

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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