Service Technician II Pittsburgh PA

Job Description

Responsibilities: The following are the core responsibilities for the CSE 1 & 2 position. 
1. Uptime of Customer Equipment: Diagnose problems and directly repair customer equipment for assigned instrument product lines. 
2. Resource Management: Minimize the costs of servicing customer equipment. 
3. Customer Satisfaction/Business Development: Provide service that supports high levels of customer satisfaction; support/develop Service Business. 
4. Administration: Conduct administrative and support tasks as required by Siemens and Service Management.  
5. Meet all Key Performance Indicators (KPI’s) of the business for your position.
6. Ensure that all required Learn@Siemens courses are completed on time and sign off completion in the system.
7. Ensure that all Test Equipment expiration dates are managed and that no overdue for calibration Test Equipment is used or maintained in the field.
8. Additional Individual Responsibilities.
Please see posted job profile for all information.


Competencies: The following are the core competencies for the CSE 1 & 2 position.

1. Knowledge of Siemens AG and Siemens Healthcare as a company. 
New Hire Orientation (only for NEW employees hired on/or after August 1, 2009)
Legal, Compliance and Ethics Training 
2. Knowledge of relevant procedures, processes, and standards.
Policies, Procedures, Processes as required per QST table
EH&S Curriculum per Regulatory and Compliance Management
HIPAA/PHI Curriculum
Quality Management Systems knowledge
3. Other competencies highly-specific to the role.
Relevant Technical Training courses
Clinical Workflow know-how (as needed)
Can learn new mechanical and technical concepts and equipment changes as required
Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
Proficient in diagnosing problems 
Application of basic networking theory
Can operate the instrument to generate results for all major customer applications in order to demonstrate and check operation
Can identify major parts (assemblies, sub-assemblies, and components) and understand their function
Can demonstrate basic understanding of most content taught on assigned instrument product lines at the Training Center
Knows safety procedures/guidelines for assigned instrument product lines.
Understanding preventative maintenance and Update procedures when required (such as for new products) for the assigned instruments
The ability to assist in the installation of assigned instruments as required
Principles of electricity, power supplies, and grounding
Basic Prism training
Basic MS Office applications
4. Communications/Relationship competencies.
Customer Excellence training
Diversity training
Time Management (as needed)
General Writing skills (as needed)
5. Additional Individual Competencies,

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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