Customer Relationship Management Specialist(上海闵行)

Job Description

What are my responsibilities?

          Professional customer relationship management plan execution with creative & strategic thinking according to globally CRM guideline;

          Clearly understand Global Business Service Purchase-to-Pay strategy, business plan;

          Understand Global Business Service Purchase-to-Pay service nature, Purchase-to-Pay business trend, innovation as well as automation potential;

          Business analysis for marketing trend and structure the main focus of business growth;

          Drive to promote best practices with customers and enlarge the service scopes;

          Customer relationship management with efficient approach way;

          Ensure high customer satisfaction indicator and customer satisfaction evaluation follow up;

          Ensure that timely communication with all internal service function team;

          Other tasks assigned by team leader or manager;

What do I need to qualify for this position?

Quality & Ability Requirement:

          Be responsible and customer oriented

          Ownership mindset and positive view

          Good communication skills

          Team work spirit

          High working efficiency

          Be able to work under pressure

          Quick learning

Education Requirement:

          Bachelor or above

          Knowledge and interest in shared service required

          More than 3 years shared service sales working experience preferred

          Fluent English in Reading & Writing

          Skillful in Microsoft software, such as PPT, Excel

Organization: Global Business Services

Company: Siemens Ltd., China

Experience Level: Experienced Professional

Job Type: Full-time

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