DX IT Analyst III

Job Description

Position Overview

For RSC AM DX, supports establishing, monitoring, and maintaining:

  • SRS connections
  • Proactive activities, such as Guardian
  • Remote Update Handling

Participates in team providing DX IT and security support to customers and all business partners

Supports the utilization and maintenance of DX IT and other innovative technologies as cost saving and revenue generating opportunities to implement/improve:

  • Capabilities within SRS and instruments to maximize service productivity
  • Proper positioning of remote services within business and to customers

Evaluates customer DX IT requirements to apply appropriate solutions relative to business offerings.  Monitors system performance and provides feedback in effort to enhance the customer experience and drive service productivity. 

Creates and distributes documentation to support implementations and provide knowledge transfer to country

Acts as DX IT and security technical resource for team, customers, and all country functions

Escalation point for country when connectivity issues require additional support

Responsibilities

Team member supporting:

  • Customer requests related to disconnected systems and relevant backend networking technologies including routing, switching, and VPN tunnels.
  • Pre-installation and installation support to ensure connectivity of all SRS-capable devices.
  • Escalated support for all country functions and SRS Help Desk
  • Hospital enterprise IT and security

Provide support for country activities in case of connection escalations from SRS Help desk

Escalate product problems as appropriate

Supports Guardian program activities other than management of product specific notifications, including troubleshooting rules for product lines

Support DX IT and product security needs within region, such VPN troubleshooting, RFPs, security surveys, and customer needs.

Assist in meeting business objectives (e.g. SRS related MTA).

Required Knowledge/Skills, Education, and Experience

BS Computing or Information Technology, or Engineering

Healthcare IT, security, and data privacy

• Computer Hardware: physical ports (Serial, Parallel, RJ-X, PS/2, VGA, USB, SATA, IDE);

  Serial-to-USB Converters; Memory; NICs; Hard Drives; Optical Drives; Printer Installation; UPS.
• Computer Software: BIOS; Logical Ports (Well Known, Registered, Dynamic/Private, COM);

  Client OS vs. Server OS; Workgroups vs. Domains; NIC, Web Browser, RAID

  configurations; Back-up and Recovery.
• Windows: XP; Windows7+ Server2kx; Name Resolution; Local User and Group management;

  Administrative Tools; Troubleshooting Utilities.
• Physical Network concepts: MAC Addressing; LANs; WANs; switching; Internet access

  technologies.   
• Logical network concepts: IP Addressing; VLANs; Routing; Packets; Subnets 
• Network Infrastructure: DNS; DHCP; Active Directory; Proxy Servers
• Remote Access technologies: RDP; VNC; VPN.
• Security concepts: Encryption; Authentication; Certificates; HIPAA; HITECH; Firewalls; DMZ;

  HTTPS.
• Application Architecture: Thick Client vs. Thin Client, Java, XML, Web Services, Databases

• Web Services, Databases

• Thorough knowledge and understanding of network architecture models (OSI, TCP/IP) and

  theory.   
Possess leadership, communication, computer and presentation skills, as well as exceptional

  interpersonal and customer interaction skills               
• Effectively communicate and interact with multiple business functions and management levels.
• Enhances CCC-TS support capabilities relating to instrument connectivity, systems

  configuration and interoperability.

Preferred Knowledge/Skills, Education, and Experience

• Industry certifications such as A+, Network+, Security+, MCP, Healthcare IT Technician, etc. or

  potential to obtain within six months

• Cloud technologies: SaaS, DaaS, IaaS (including virtualization), etc.

• Augmented and Virtual Reality applications, tools, and technologies

• Business skills, including project management, and financial analysis (i.e. ROI, NPV, etc.)

  to determine impact and value of projects and innovations to business



Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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