Platform Support Specialist- SISW- MG

Job Description

This position is the primary point of support for the platform engineering customer base. Intake, triage and review of incoming requests. Working closely with the engineering team to ensure stability and successful delivery.
Requires strong communication skills and the ability to interact with customers to determine needs and requirements. Must be able to support complex web applications in a fast-paced environment. Individual must be highly motivated and self-directed. Requires the ability to work on multiple projects at once and effectively manage small projects. Should be familiar web services and developing secure, reliable, high performance applications using cloud based services, preferably Amazon Web Services. 
Job Qualifications:
  • Provide technical guidance and consultation to customers during development engagements. 
  • Define and adhere to project timelines and milestones. 
  • Counsel customers on best practices and standards related to technical elements of configuration and implementation.  
  • Creation and maintenance of implementation guides and documentation. Diagnose and report application errors to development team. 
  • Interact and communicate with staff at all levels of the organization to elicit, document and validate requirements for proposed changes or approved projects.
  • Four years’ experience in web application support and implementation.
  • Ability to define and translate business requirements into technical requirements, code, and specifications.
  • Experience in managing highly complex processes, involving multiple teams in different geographies
  • Ability to define and translate business requirements into technical requirements, code, and specifications across all digital media platforms.
  • Demonstrates strong problem-solving and analytical skills.

Organization: Digital Industries

Company: Mentor Graphics Corporation

Experience Level: Experienced Professional

Job Type: Full-time

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