IT Support Specialist Intermediate

Job Description

- Evaluates, installs, configures, tests and addresses complex problems of local, remote user PCs and peripherals.  
- Communicates between remote users and local area business to ensure that remote users conform to the company’s most current hardware and software requirements. 
- Operates under general supervision and has  attitude for independent judgment.
- Demonstrates high level of proficiency and may consult with more senior peers on projects of moderate complexity and scope.
- Maintains existing domains, servers, and applications throughout the enterprise.  
- Often consults with senior management in the design and deployment of systems solutions. 
- Troubleshoots infrastructure and system problems.  
- Deploys, administers, and supports vendor and in-house applications and associated hardware. 
- Performs moderately complex customization, testing, and debugging on vendor-supplied utilities and enterprise applications. 
- Operates under minimal supervision.  
- Requires highly skilled individual with extensive proficiency in the field and works on complex projects.

Prerequisites and Essential Functions
- Windows Support with Networking Knowledge. 
- Having 9+ years of IT support experience. 
- Will require to support local users and support users using phone and remote control.

Organization: Digital Industries

Company: Siemens Industry Software (Shanghai) Co., Ltd.

Experience Level: Mid-level Professional

Job Type: Full-time

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