Service Coordinator - Building Automation/HVAC/Life Safety

Job Description

Responsibilities include:

Effectively coordinates and schedules branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines.

Provides support, information, prioritization and coordination of assignments for field service personnel. Serves as the main point of contact for all service customers to ensure expectations are being met. 

Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received. Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. 

Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, requests, processes and distributes all service documentation including but not limited to service orders, packing slips, purchase orders, Material Transfer Order's and/or Return Material Transfer Request's as assigned. Also assists in processing credit memos and collections. 

Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Completes and closes all service work orders for on call service, service agreement, quoted service, small projects, and parts orders in SAP. Utilizes, where appropriate, all features including but not limited to call handling, service planning, service settlement, service reporting, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing. 

Preferred Experience & Education

High School or GED. Technical school or Associates degree (2 year) preferred 

3-5 years experience in customer service call handling, dispatching and service response in a related or technical industry required. 

Familiarity or experience with Building controls, HVAC systems, Fire Alarm Systems and or Security Systems preferred.

Good organizational, interpersonal and verbal and written communication skills. 

Knowledgeable in Microsoft Office and business software systems (i.e. Word, Excel, and SAP).

Why Siemens?

        Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.

        Competitive compensation.

        Excellent health, dental, and vision plans with many options from which to choose.

        All employees receive Life Insurance and Short- and Long-Term Disability coverage.

        401k match dollar for dollar up to 6% of gross salary.

        Education and tuition reimbursement programs available.

        Extensive product training and professional career development.

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

 

*LI-GEP



Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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