Sr. Service Operations Manager - Smart Buildings

Job Description


Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!


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Our Culture:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.


What you will do for Siemens Smart Infrastructure: 

Siemens is seeking an experienced Sr. Operations Manager to lead our field Building Automation, Commercial Fire/Life Safety and Electronic Security Service business in the L.A. market. The Operations Manager will have direct P&L responsibility, along with overseeing the activity 30+ employees, including the work of Service Supervisors, Service Account Engineers, Service Specialists, and Technicians. This role may also take on project management or high-level account management duties for larger customers.


Responsibilities:

  • Plan, organize, direct, and control all Building Automation and Fire & Security systems service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning.
  • Manage revenue and gross margin to achieve monthly and annual business plans. Monitor project status and control job costs to maintain margins.
  • Direct and supervise the development of service work to ensure customer commitments are met within the estimated dollars. Oversee supervision of all service and retrofit work and personnel on assigned jobs. Ensure schedules are maintained and work proceeds in accordance with agreement requirements and customer expectations. Determine resource needs (e.g. staffing, tools) and provide any corresponding documentation.
  • Provide technical and operational support for the sales teams, including proper pricing and scope of work definition for service agreement and service project opportunities. Communicate regularly with customers through all phases of the service work that we perform for them. Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.
  • Manage or advise on hiring, training/development, allocation, and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.
  • Ensure the proper implementation of all company policies, procedures, and productivity tools where applicable. Maintain current knowledge and ensure compliance of regulatory laws, changes, and requirements. Advise and implement industry/field best practices to improve products, applications, and services.
  • Represent Siemens in industry associations, professional organizations, and affiliations while developing relationships with customers, contractors, and community leaders.

Qualifications:

  • Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency exam. 
  • Required experience: Five years of experience in the installation and maintenance of building technologies systems (Automation/Fire/Security) including at least two years of supervisory or management experience.
  • Required travel: 5%
  • Other requirements:
    • Strong understanding of financial reports and ability to implement cost controls.
    • Experience managing P&L.
    • Experience with Building Automation Controls, Mechanical Services, Fire/Life Safety & Electronic Security Systems. 
    • Excellent listening, oral and written communication skills in English.
    • Excellent organizational skills: must be able to handle multiple tasks and duties effectively.
    • Proficient in Microsoft Office: Word, Excel, Outlook and Project.
    • Must possess a valid driver’s license in good standing and be at least 21 years old to participate in the required Siemens vehicle plan.
    • Must be able to work in the U.S. without a need for current or future sponsorship.

 Benefits:

  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions



#LI-POST

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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