Open to qualified candidates in the Kansas City, MO area, the Technical Application Specialist (Chemistry and Immunoassay) will solve problems independently and within established policies and procedures. The primary objective is to ensure customer satisfaction as well as timely system implementation and training.
Management of customer base and growing the business in the Region. This position is responsible for the orchestration of implementation plans with customers for new instruments; Facilitation of training rotations and schedules; Development of timeline for acquiring samples, Implementing tests and start up strategies within defined guidelines; Assistance in facilitating the proper customer support for technical issues.
Required Knowledge/Skills, Education, and Experience
Demonstrates single system products, participates in customer training and pre and post sales support of clinical product offerings. May participate in in-house clinical trials. Participates in training courses for customers and company personnel on the working aspects of single system clinical equipment and communicates the technical and clinical information, ensuring customer utilizes equipment with efficiency and skill in appropriate applications. May participate in product promotion for tradeshows and seminars. Supports development of customer relationship. Provides most complex feedback and recommendations from customers to product development groups. Education: BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. Must have clean driving record over past 3 years.
Preferred Knowledge/Skills, Education, and Experience
BA/BS preferably in Medical Technology; thorough technical knowledge of medical technology; 2+ years of laboratory experience; prior field experience is preferred; strong communication and interpersonal skills to effectively handle customer problems and support the sales team’s efforts; ability to prioritize critical customers and handle the crisis customers first; computer literacy is mandatory (Word, Excel, Powerpoint, Outlook, etc.); strong presentation and selling skills; must be completely aligned with the corporate Vision, Values and Beliefs; job requires a large amount of driving within the region.
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Mid-level Professional
Job Type: Full-time
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