Systems Applications Engineer

Job Description

System Application Engineer

Main responsibilities:
- Supporting the rollout and operation of the project
- Support testing the EnergyIP application / platform, supporting customer acceptance tests
- Incident / Problem / Configuration and Knowledge Management
- Incident and/or Defect investigation and diagnosis
- Provide progress updates in relation to Incident and/or Defect investigations and diagnosis
activities to the Customer
- Initial assessment and validation of trouble tickets
- Support the customer in monitoring the system
- Escalation / Re-prioritization of trouble tickets with the internal service delivery organization
based on customers request

Mandatory skills:
- General IT education
- Basic knowledge of Linux
- Basic database management system knowledge (any)
- Basic SQL knowledge
- Basic knowledge of VMWare
- Basic knowledge of network administration
- Eagerness to learn
- Fluent in English
- Polite and friendly service delivery attitude

Additional skills / advantage:
- Willingness to work outside of business hours (overtime and/or standby)
- Work experience in a service desk / call center environment

Planned working hours:
- By default: Monday to Friday business hours
- Additionally / optional: participation in 24/7 standby / schedule

Main Interfaces:
- Internal delivery organization (development, product line management, project manager)

Organization: Smart Infrastructure

Company: Siemens, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

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