Application Support Engineer Teamcenter - Mexico City - SISW-PLM

Job Description

Position Overview

This Job Description is for Teamcenter Support projects in Managed Services.

Responsibilities:

  • Have to work in shifts, as we are supporting 24x7 customers
  • May have to work on Call during holidays
  • Solve L2 tickets on the application
  • Apply patches on test, UAT and Production Server
  • Document root cause analysis of issues
  • Reach out to GTAC for Product Issues and raise IRs
  • Communicate with users on issues
  • Work with L3 on issues which can’t be solved by L2
  • Provide workarounds to issues
  • Develop Knowledge Management database for solved issues
  • Willingness to work in the night shift

Required Knowledge/Skills, Education, and Experience

  • Minimum 3 years Teamcenter Support experience, with at least 1 years supporting a customer Production instance
  • Teamcenter Installation in a distributed environment
  • BMIDE Configuration knowledge
  • Teamcenter support on applications - Product Structure, Workflows, Change Management
  • SQL Scripting
  • Strong analytical and loves solving problems
  • Has a systematic way to solve problems.
  • Should be able to perform root cause analysis and arrive at the right solution
  • Excellent verbal and written communication skills
  • English language knowledge required
  • Team player
  • Scripting knowledge would be useful
  • DBA knowledge on Oracle/MS SQL
  • Data cleansing and migration process

Preferred Knowledge/Skills, Education, and Experience

  • Active Workspace Installation and Configuration
  • NX and Solidedge CAD Integration
  • Working experience in Perl/Batch Scripts
  • Catia, AutoCAD and ProE/Creo CAD Integration with Teamcenter
  • Trouble shooting abilities.
  • Learning attitude - willing to learn new things.
  • Basic Linux and Windows Operating System knowledge
  • Mentoring of junior team members
  • Use Pareto or 5 Why or any other Industry technique for root cause analysis
  • Ability to automate some of the tasks
  • Experience in Ticket Solving platform


Organization: Digital Industries

Company: Siemens Industry Software, S.A. de C.V.

Experience Level: Mid-level Professional

Job Type: Full-time

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