Customer support engineer has to install and maintain Siemens Healthcare Medical Equipment on PAN India basis.We need an engineer with experience of MRI servicing with 3-4 years of experience.
Following are the responsibilities
* Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
* Processes incoming orders, inquiries and/or requests regarding products and/or services.
* Performs order management for assigned customers, manages and files clients' information in the information system.
* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
* Cooperates with clients and sales representatives to clarify orders and issues.
* Participates in investigating and resolving commercial and/or technical problems.
* Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.
Organization: Siemens Healthineers
Company: Siemens Healthcare Private Limited
Experience Level: Experienced Professional
Job Type: Full-time