Customer Services Support Operator

Job Description

Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. 
Join our team now at Siemens Healthineers as a Customer Care Coordinator/Planner
 
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Planner and Customer Care Coordinator, you will be responsible for:

This position resides in a customer contact center. In your daily activities you will answer incoming phone calls and interact with field personnel and external customers
You will respond to incoming inquiries and requests regarding medical equipment
You will work with the field engineers and customers to dispatch and schedule service events
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
You can successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
You can professionally investigate and respond to requests in a timely manner
Ability to multi-task and excel in a fast-paced team environment 
You have strong communication skills and are adaptable to change

Required skills to have for the success of this role
Minimum of 2-5 years of experience in a customer related role in a fast- paced environment
Associate degree or equivalent experience required

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. 
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. 
 
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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