Position Overview: Advanced knowledge of IT landscape and basic digital skills to support and embrace human-machine interaction. Assist the team by providing root cause analysis for SAP billing and/or process errors. Networking skills will be beneficial for collaborating with other departments for efficiency gains. Excellent communication and teamwork skills are a must for an effective, positive, thriving environment. Provide support to internal and external customers.
· Provide reporting and analytical support for Time and Material (non-contract covered) billings
· Provide analytical support to identify gaps or inefficiencies in RPA solution. Identify opportunities to become more efficient and drive cashflow
· Monitor robot throughput
· Use advanced communication skills and ability to work in cross-functional teams to ensure contract deliverables are applied to billings
· Work with Disputes Resolution Coordinators to resolve disputes and any system issues associated with disputes. Define and drive implementation of corrective measures where required
· Define requirements for enhancements to SAP and perform testing to meet requirements. Troubleshoot, log issues, and follow up to resolution.
· Release and manage audits.
· Interface with Management and SAP IT with complex customer & process escalations
· Assist with new hire training along with ongoing Team Training. Work with our internal customers to integrate/align processes.
· Participate in external and internal Quality Management System audits to ensure documentation is certified and up to date.
· Actively identify areas of improvement; participate in development of solution and implement plans to correct and prevent deficiencies.
· Audit and process Electronic Field Service Reports (eFSRs).
· Process the Debit Memo Requests (DMRs) to invoice accurately to minimize rework.
· Process Special Customer T&M billings in the WAWF portal
· Cross-train and learn entire portfolio of Service Order Administrator work. Able to shift work of different types among the Administrators.
· Drive processes with a full understanding of dependencies and impacts to internal and external customers.
· Ability to conduct business in a professional and respectful way.
Required Knowledge/Skills, Education, and Experience:
· Min 8 years’ experience assisting customers with billing inquiries, dispute resolution, payment postings and/or related experience
· Proven ability to apply advanced communication skills to address internal and external customer inquiries in a friendly and positive manner while listening to the nature of their questions.
· Demonstrated ability to apply problem solving and analytical skills for continuous process improvements
· Proven ability to follow process, obtain required materials/documentation, meet government and business/quality requirements/deadlines (i.e., ISO, FDA)
· Demonstrated ability to act as liaison with customer, management, and other teams/organizations, proactively managing customer relations
· Proven Ability to work in QlikView and build basic dashboards, conduct data analysis (i.e., data research/validation) and recommend solutions
· Utilize RPA technology to drive productivity
· Demonstrated analytical skills, Creativity, Critical thinking, Decision making
· Ability to make quick, sound decisions while handling multiple tasks
· Ability to function calmly in a fast-paced environment that requires complex information processing.
· Adaptable to change
· Experience in accounting, finance or applying lean techniques is a plus
· BS/BA in business or related fields preferred.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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