Hardware Support Engineer

Job Description

NOTE: During the current global health crisis, the priority for Siemens Digital Industries Software is the health and well-being of our entire community including current and future employees, which may add time to our hiring processes.  We appreciate your patience and invite you to visit our website to learn more about how Siemens is responding to the pandemic.

Mentor Graphics Corporation (MENT), as Siemens Digital Industries Software Business, is a global technology leader in electronic design automation. Our tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Position Overview Mentor’s Information Technology department strategically supports our engineers and corporate staff in more than 80 offices and R&D centres around the globe. Our vision is to deliver exceptional services by results oriented employees through innovative, cost-effective, global solutions developed in collaboration with our customers.

This position will be based out of Newbury in the UK and will be responsible for, but not limited to, the following:

Install & support Emulator hardware at customer sites, OS Installations/upgrades on Veloce emulation/comodel hosts as well as Veloce PCI card installations, track service requests. Run remote diagnostics where applicable, carry spare hardware, replace failed boards, send failure reports to Veloce hardware backend team, liaise with customer on progress and status. Pickup failed hub inventory, box and tag customer failed inventory and advice customer, administer Spares Inventory and emulator spares inventory in Cambridge. Provide quarterly or on-demand inventory reports, reduce turnaround time for failed boards, advise customer on RMA process/procedure o Sync up with logistics team to support, support shipment of failed Hub inventory returns. IT Systems Administration, assist Mentor colleagues in supporting server room infrastructure in the UK offices as required as well as providing desktop support to users throughout EMEA.

What are the requirements:

BS degree (or equivalent) in Information Technology or related field, coupled with exposure to Microsoft Windows and Office Tools and to Linux for installation, upgrades and driver installations.

Ability to generate and/or maintain test scripts and reporting tools, experience in conducting electronics firmware and OS updates, prior experience in the troubleshooting and repair of complex electronics hardware and strong understanding of electronic HW circuits and their functional performance. Experience in installing electronics boards into compute servers and running tests to verify functionality.

Strong command of English, both written and verbal, the ability to follow technical directions and proven customer service skills. Detailed technical analysis capability, Process-oriented thinking and experience in medium-large organizations with repeatable processes with the ability to understand how to run Manufacturing Test Software tools, and interpret results. Experience in the handling of electronics parts and spares.

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

We are an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or trade union membership.


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Organization: Digital Industries

Company: Mentor Graphics (UK) Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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