Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
This position is responsible to grow the Siemens Service business in its Federal Government Installed Base. In today’s healthcare environment, the government is seeking cost effective, high quality service solutions for its installed systems and instruments.
This role is responsible to increase our service business in the government accounts and reports directly to the VP of Sales, Federal Accounts within SHS AM NAM.
The position will be responsible to develop and implement a business plan to grow service agreement sales revenue, service capture rate, education and consulting revenue in the government space for SHS AM NAM. It also includes continuous monitoring of service delivery to include customer escalations, as well as developing long term relationships with the government organizations involved in the buying process of service solutions. It is also highly sales and customer satisfaction focused and, thus, the expectation is that the employee in this role is spending the majority of time in the field with the customers and the sales team.
The role will support government service sales and service maintenance team through
- identification and implementation of service solutions tailored for the government’s installed base in Siemens
- direct customer contact and building strong strategic customer relationships especially at the DHA/DLA/Military Services, NAC/VISN, and local VA/Military Hospitals.
- strategic sales support for the service sales team at the local medical facilities,
- managing contracting topics including product, pricing and sales positioning of the service solutions,
- sales package development and roll-out
- education of sales team on service solutions and government sales process for buying service and customer education.
- review of award documentation to verify alignment to service quoted.
- assistance in customer dispute resolutions by identifying government requirements included in service agreements
The role will also work closely with the government contracting team as well as the legal team, the RFP center and the Quote Desk to collaborate on service / education contracting, RFP responses and timely execution of government quotes. In addition, the role will collaborate with Service’s back office support to ensure an efficient and effective handling of the Federal Government Service Business.
The role will also be in close collaboration with the service delivery team performing the service at the government’s medical facilities to ensure high customer satisfaction is being achieved and to serve as one of the escalation points within the Federal Government team as needed.
This role will also perform other duties as assigned.
Required Knowledge/Skills, Education, and Experience
Required education is a bachelor degree as well as at least 5 years experience in healthcare. The candidate should have an extensive knowledge of the government buying processes as well as marketing and sales experience for service solutions.
Travel requirement for this position is 70%.
Proudly supporting the Federal Government managing Siemens service delivery for imaging equipment. Collaborate with Federal Agencies to provide the most cost effective and high-quality solutions. Develop long term relationships with government organizations while ensuring optimum customer satisfaction.
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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