Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2020Our Culture:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position coordinates the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out. The right candidate will schedule and dispatch resources to ensure customer expectations and commitments are met for all services.
The renewal coordinator Oversees the release of billing blocks on renewed contracts. Resolves the most complex inquiries and/or requests regarding products and/or services. Guides customers by providing the most complex information while providing efficient and courteous service. Leads investigations and resolves the most complex problems. Guides order tracking, price quoting, and scheduling.
Coordinates the service agreement renewal process for assigned contracts across the Zone, ensuring that all service agreements are renewed on time and that the 120, 90, 60 and 30 day activities are completed.
Direct responsibility for renewal of assigned agreements for Automation contracts: < $10k and Fire and Security < $5k. Assigns and manages renewal activities at the 120, 90, 60 and 30 day milestones.
Coordinates with Sales and Operations. Provides data for facilitation of renewal and Order Intake forecast meetings. For Automation < $10k and Fire & Security < $5k contracts, secures a signed contract and Purchase Order.
Promotes service capabilities of other business segments to customers, as well as the benefits of converting 1 year agreements to multi-year agreements.
- High school diploma or state-recognized GED required; Associate degree preferred
- Excellent organizational and interpersonal skills
- Ability to read and understand customer service contracts
- Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred
- Proficient in Microsoft Office and business software systems (e.g., SAP)
- Good verbal and written communication skills in English
- Qualified applicants must be legally authorized for employment in the United States
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)
- Competitive paid time off plan, holidays, and floating holidays
- Paid parental leave
- Company cell phone and laptop
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
- Overtime, on-call pay, and company uniform and vehicle for eligible positions
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Mid-level Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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