Senior Service Specialist – Smart Buildings - Automation - Tridium

Job Description

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Join our team!  Recognized by Fortune as World’s Most Admired Companies 2020

Our Culture:  
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.


What you will do for Siemens Smart Infrastructure:
Under the direction of your supervisor, you will conduct preventive maintenance, repair, installation, commissioning, and general servicing of HVAC control systems (including detailed troubleshooting). You will be responsible for high levels of customer satisfaction through direct, onsite customer interaction. You will also be responsible for completing required project and service documentation.



Position Overview:

 This Senior Level Tridium Niagara 4 Certified position is for an experienced controls technician familiar with computer networking and HVAC programming with experience and skills in Tridium N4 programming, commissioning, equipment startup, BACNet, and Integration. Will also learn and develop with Siemens product and knowledge.

 Job Duties:

 Senior level position which coordinates manages implements and/or performs technical product support for equipment that has been newly installed.

Performs complex Tridium N4 System preparation and design coordination:

  • Works with engineering group to create and/or verify Tridium N4 database;
  • Creates/reviews job specific programming via computer for various integrated systems (controls, lighting, elevator, electronic security systems (ESS), fire systems, etc);
  • Creates /reviews and uploads point database, creates graphics using Tridium N4 platform.
  • Network Technologies: verifies point database and programming operations are consistent with scope of work for the intended integration and sequence; backs up data from data servers and/or creates automated backup procedure; troubleshoots and resolves inconsistencies in the functions or sequence of operations;
  • Contacts Original Equipment Manufacturer (OEM) for technical support as/when needed;
  • Drives issues to resolution for Tridium N4 integration.
  • Sets up and configures Tridium N4 Jaces, servers, user interfaces; data servers, IP Networking devices, protocols, routers, switches, mass storage devices and hubs. Confirm proper network performance.
  • Project Site Communication and Coordination: Schedules with Customer or contractor IT to coordinate startup services as needed;
  • Coordinates network drops, IP addresses and monitoring tools with customer's IT Department personnel; works with equipment vendors to coordinate communication protocols, encryption, and database requirements for integration to their systems.
  • Operational Testing, Verification and Acceptance: Runs Tridium N4 reports to analyze system operation, works with customer to demonstrate system operation and verify consistency with the contracted scope of work (IE Commissioning Agents or test and balance contractors, others);
  • Participates in final inspection and testing; assures customer acceptance; trains customers on system operations. Completes and submits written reports; provides Plans and Control System Documents to engineering for as-built drawings.

 

Preferred Knowledge, Skills, Abilities, and Education:

  • Required education: High school diploma, state-recognized GED, or state recognized high school proficiency exam.
  • Required travel: 15%
  • Required experience: 5+ years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above, including strong knowledge of the building automation industry fundamentals and business operations (specifically Tridium N4 experience).
  • Other requirements:
  • Excellent verbal and written communication skills in English.
  • Ability to work in the U.S. without a need for current or future sponsorship.
  • Must be at least 21 years old to participate in required Siemens vehicle plan.
  • Must have a valid driver's license in good standing.
  • Tridium N4 certification required.

 

Preferred Knowledge, Skills, Abilities, and Education:

 Preferred education: Bachelor’s degree.

  • Other preferences: Tridium N4 Analytics certification preferred.
  • Extensive product training and professional career development.

Benefits:

  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.



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Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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