Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
Join our team now at Siemens Healthineers as DX IT Analyst III
This is a role well suited to an ambitious professional, looking for the next step in their career. As a DX IT Analyst III, you will be responsible for:
RSC AM DX, supports establishing, monitoring, and maintaining:
- SRS connections
- Proactive activities, such as Guardian
- Remote Update Handling
Participates in team providing DX IT and security support to customers and all business partners
Supports the utilization and maintenance of DX IT and other innovative technologies as cost saving and revenue generating opportunities to implement/improve:
- Capabilities within SRS and instruments to maximize service productivity
- Proper positioning of remote services within business and to customers
Evaluates customer DX IT requirements to apply appropriate solutions relative to business offerings. Monitors system performance and provides feedback in effort to enhance the customer experience and drive service productivity.
Creates and distributes documentation to support implementations and provide knowledge transfer to country
Acts as DX IT and security technical resource for team, customers, and all country functions
Escalation point for country when connectivity issues require additional support
Team member supporting:
- Customer requests related to disconnected systems and relevant backend networking technologies including routing, switching, and VPN tunnels.
- Pre-installation and installation support to ensure connectivity of all SRS-capable devices.
- Escalated support for all country functions and SRS Help Desk
- Hospital enterprise IT and security
Provide support for country activities in case of connection escalations from SRS Help desk
Escalate product problems as appropriate
Supports Guardian program activities other than management of product specific notifications, including troubleshooting rules for product lines
Support DX IT and product security needs within region, such VPN troubleshooting, RFPs, security surveys, and customer needs.
Assist in meeting business objectives (e.g. SRS related MTA).
Required Knowledge/Skills, Education and Experience
BS Computing or Information Technology or Engineering
Healthcare IT, security, and data privacy
Computer Hardware: physical ports (Serial, Parallel, RJ-X, PS/2, VGA, USB, SATA, IDE);
Serial-to-USB Converters; Memory; NICs; Hard Drives; Optical Drives; Printer Installation; UPS.
Computer Software: BIOS; Logical Ports (Well Known, Registered, Dynamic/Private, COM);
Client OS vs. Server OS; Workgroups vs. Domains; NIC, Web Browser, RAID
Configurations; Back-up and Recovery.
Windows: XP; Windows7+ Server2kx; Name Resolution; Local User and Group management;
Administrative Tools; Troubleshooting Utilities.
Physical Network concepts: MAC Addressing; LANs; WANs; switching; Internet access technologies.
Logical network concepts: IP Addressing; VLANs; Routing; Packets; Subnets
Network Infrastructure: DNS; DHCP; Active Directory; Proxy Servers
Remote Access technologies: RDP; VNC; VPN.
Security concepts: Encryption; Authentication; Certificates; HIPAA; HITECH; Firewalls; DMZ;
Application Architecture: Thick Client vs. Thin Client, Java, XML, Web Services, Databases
Web Services, Databases
Thorough knowledge and understanding of network architecture models (OSI, TCP/IP) and theory.
Possess leadership, communication, computer and presentation skills, as well as exceptional interpersonal and customer interaction skills
Effectively communicate and interact with multiple business functions and management levels.
Enhances CCC-TS support capabilities relating to instrument connectivity, systems configuration and interoperability.
Preferred Knowledge/Skills, Education, and Experience
• Industry certifications such as A+, Network+, Security+, MCP, Healthcare IT Technician, etc. or
potential to obtain within six months
• Cloud technologies: SaaS, DaaS, IaaS (including virtualization), etc.
• Augmented and Virtual Reality applications, tools, and technologies
• Business skills, including project management, and financial analysis (i.e. ROI, NPV, etc.)
to determine impact and value of projects and innovations to business
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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