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IT Support Specialist - SFS&Connectivity with German and English - Prague

Job Description

Do you have experience with IT related customer support?

Do you have experience with SFS and connectivity topics?

Do you like communicate with colleagues from different department in German and English?

Would you like to grow in IT support area?

 

Then join our team and help us supporting our internal customers worldwide!

 

You will support us in following tasks:

 

•             User support for SFS and related partners

•             Setup of communication connections with different partners, incl. consulting, exchange of technical parameters, setup of the test connection (incl. testing) and setup of the production connection

•             Administer technical and organizational data, i.e. ensure quality and up-to-date partner  information

•             Control of troubleshooting procedures via the internal processes

•             Create data evaluations for assigned partners

•             Ensure proper documentation of integration scenarios and processes

•             Monitoring of communication connections

•             Error handling of transmission errors

•             Monitoring of functional mailboxes

•             User support per phone and e-mail

 

Who are we looking for?

 

•             English: advanced level with focus on reading and writing

•             German: advanced level in speaking, reading and writing

•             Broad understanding for Enterprise IT in general and for IT applications and their functionality in particular

•             Advanced know how on methods for data transmission and communication protocols (e.g. https, OFTP, AS2, etc.) is a must

•             Technical background

•             Ability and interest to work with new software

•             Very good communication skills in speaking and writing

•             Team spirit, Sociable and cooperative person, quality oriented

•             Word/Excel advanced

 

What can we offer:

•             5 weeks of vacation.

•             Flexible working hours.

•             Home office and company nursery schools in Prague for better work life balance

•             An individual budget of min. 24,000 CZK which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance.

•             E-meal vouchers.

•             Possibility to become a Siemens shareholder and get free stocks.

•             Various discounts and offers.

•             Modern workplace in Prague Stodůlky

Organization: Global Business Services

Company: Siemens, s.r.o.

Experience Level: Early Professional

Job Type: Full-time

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