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Application Support Engineer MES MOM - Mexico City SISW-PLM 220472

Job Description

During the current global health crisis, the priority for Siemens Digital Industries Software is the health and well-being of our entire community including current and future employees, which may add time to our hiring processes.  We appreciate your patience and invite you to visit our website to learn more about how Siemens is responding to the pandemic.  

Position Overview

Key delivery areas will be MES/ MOM (Manufacturing operations management) support projects (Incident & Problem Management). The candidate works as a team member along with the Project Manager / Delivery manager & Solution Architect and responsible to deliver the complete support solution to North American customers

Responsibilities

  • Key contributor to MES Level 2 (Application Issue resolution) Support projects.
  • Work on tickets/issues following the ITIL processes for Incident, Problem and Release management of the MOM application support- Application issue and Change request
  • Monitoring system performance and troubleshooting (MES Applications).
  • Support Monthly maintenance and breakdown activities to Global System maintenance team.
  • Tracking Processes and generating reports related to Project performance.
  • Sharing regularly Reports and supports details with Project manager
  • Working with Solution Architect for continues improvement activities
  • Testing ‘Application New Release packages’ on Test System.
  • Change Request execution and management
  • Documenting RCA (Root Cause Analysis) of the issues.

Required Knowledge/Skills, Education, and Experience

Ideal candidate must be self-motivated with a proven track record in supporting MES Applications (Heavy Engineering, Defense & Aerospace, Automobile, Process & Medical industry)

  • Bachelor's degree in Mechanical/Production/Automobile/Industrial/Computer Science Engineering
  • Good understanding of MES System working and troubleshooting. Good experience in resolving MES System issues for production environment. Should be able to drive RCA for the MES system issues.
  • Shop floor System – awareness about DCS/PLC/HMI and OPC Systems such as Siemens S7, WinCC, RFID readers/writers, barcode scanner and printers.
  • Good understanding of MES – ERP integration. Should have knowledge and experience in resolving integration interface application issue resolutions.
  • Good understanding of ERP-Shop Floor Integration and XML/XPath, B2MML programming. Awareness about ISA S88 and ISA S95 Standards.
  • Basic Programming Know-How based on, C#, ASP.Net, HTML 5, Angular JS, DB Stored Procedure programing/ scripting.
  • 24x7 Support, on call Support for Night and Weekends/ Holidays
  • 4-7 years of experience in MES Support Function
  • Good experience in MES system issue resolution & management and Processes
  • Preferred ITIL Certified
  • Knowledge of process improvement methodologies
  • Strong communication skills
  • Advanced English skills to support North American customers

Organization: Digital Industries

Company: Siemens Industry Software, S.A. de C.V.

Experience Level: Experienced Professional

Job Type: Full-time

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