Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Your tasks and responsibilities:
1, Manage technical support team on assigned modality
2, Manage and site-specific support to the field in any technical issues related to the assigned modality
3, Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
4, Provide support in the sale of service products, such as maintenance contracts, EPS, SRS etc. to business management
5, Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services
6, Develop customer service engineers's training in coordination with the region technical managers and customer service managers
7, Support service operation from Technical side
8, Support, plan and implement the service budget within the assigned modality
9, (Sr. Technical Manager only) Coach new hired Technical Manager and cultivate successor
10, Adverse event cooperation with QT and DCU base on Technical aspect such technical investigation and MDR translation.
11, work with SAM keep monitoring and solving GRP
service performance on assigned modality
To find out more about the specific business, have a look at https://www.healthcare.siemens.com.cn/
Your qualifications and experience:
Bachelor degree (or above) with magor in bioengineering/electric
>10 years experience within customer service in the field of medical equipment
Our global team:
Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
Check our Careers Site at www.healthcare.siemens.com.cn/careers.
As an equal opportunity employer, we welcome applications from individuals with disabilities. <use your country EEO required language where applicable>
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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Organization: Siemens Healthineers
Company: Siemens Healthineers Ltd.
Experience Level: Experienced Professional
Job Type: Full-time