Service Manager

Job Description

Service Manager – Regional Solutions & Services

Smart Infrastructure - Regional Solutions & Services


The successful candidate will be responsible for manage the service team running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The responsibilities also include:

·       Take ownership of customers issues and follow problems through to resolution

·       Responsible to review the service quality with engineers

·       Keep ahead of industry’s developments and apply best practices to areas of improvement

·       Forecasts manpower requirement, co-ordinates manpower usage, equipment delivery and subcontract work to insure maximum profitability and optimized customer relation

·       Source resources to sustain the workforce to deliver the services and adhoc request by the customer

·       Prepare technical proposals of the system improvement/enhancement to the customers

·       Coordinate engineers and technicians for execution of maintenance services and upgrade projects

·       Monitor work progress and maintain an orderly workflow according to priorities, ensure on time completion,

·       Keep accurate maintenance service and project records and document customer service actions and discussions


Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply:

  • University graduate in Mechanical / Building Services/ Electrical Engineering or related disciplines
  • At least 12 years’ service execution experiences in the related fields
  • Knowledge of fire service installation, building automation or ELV Installation is preferred
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation and strong client-facing and communication skills
  • Ability to think strategically and to lead
  • Proficient in English and Chinese

Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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