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Service Operations Supervisor - Smart Buildings / Fire Systems

Job Description

 

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

 

Join our team!  Recognized by Fortune as World’s Most Admired Companies 2020


Our Culture:  
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.


WATCH THIS COOL VIDEO TO LEARN MORE ABOUT SIEMENS SMART INFRASTRUCTURE


What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position leads a service team responsible for performing service work for fire, life safety systems within the greater Houston area. The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. 

 

Responsibilities:

  • Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
  • Schedule and assign tasks to the team.
  • Drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.
  • Identify additional chargeable opportunities, including T&M, system upgrades, and service contract
  • Complete and submit written service orders and reports covering all aspects of each assignment and activity.
  • Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
  • Support contract profitability through cost containment procedures and processes.
  • Ensure contract requirements are met and performed to a high standard.
  • Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
  • Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
  • Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements.
  • Enforce adherence to organizational processes, tools, and workflow standards.
 

 Qualifications:

  • High school diploma or equivalent required; Bachelor's degree in a technical field preferred
  • 2+ years experience supervising teams, or leading project execution, within the commercial  fire alarm industry including voice, network, air sampling, two-way communication and smoke control systems required
  • 5% travel required
  • 5+ years experience working as a technician or service technician within the commercial fire alarm industry preferred
  • NICET II - Fire Alarm Systems certification preferred
  • Texas State Fire Alarm License (FAL) preferred
  • Excellent organizational and interpersonal skills
  • Must complete NICET Level II Fire Alarm Certification within 12 months
  • Proficient in Microsoft Office
  • Good verbal and written communication skills in English
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
  • Must be 21 years of age and possess a valid driver's license with limited violations
 

Benefits:

  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions
 

Electrical wiring, fire alarms, Fire Alarm Technician, fire alarm system, Fire alarm control panel, Building safety interfaces, safety devices, nicet, nfpa, axis ax, wheelock, exceder, 4100es, truealert, safelinc, next-in protection, firelite, fire light, fire-light, silent knight, simplex, siemens, notifier, edwards, est, gamewell, mircom, fike, vigilant, siemens xls, siemens mxl

 

#LI-KB1


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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