Systems Integrator Manager (SIM)

Objective

Job function  :

• Responsible for the management of sales and relationships for DI Systems Integrator accounts.
• Develop and maintain long term strategic business relationships between customers and Siemens. Manage and solve conflicts within Systems Integrator and Siemens.
• Negotiate contracts with Systems Integrator and establish service level agreements with performance indicators.
• Ensure regular reviews on service level performance to sustain Systems Integrator satisfaction and ensure contract continuity.
• To serves to understand the Siemens and Systems Integrator's strategies, plan how to meet these demands, and generate sales for the company as a result.
• Identify new sales opportunities within existing Systems Integrator accounts to retain a client-account manager relationship by up-selling and cross-selling
• Serve as the interface between the Systems Integrator service and the sales team within a company.
• Interact and coordinate with the sales team and other staff members in other departments within the same account.
• Work closely with the operations team on customer complaint resolutions for operational related issues.
• Fulfill Systems Integrator’ needs and deliverables according to proposed timelines.
• Identify new big potential of Systems Integrator, do business development, analyze clients’ data to provide customer relationship management.
• The Systems Integrator Manager is expected to have specific information regarding daily operations of the Company.

Job Requirements:

• Proven experience as an Strategic account management skills, or in other sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Excellent communication, presentation and negotiation skills and ability to build relationships
• Good Organizational and time-management skills
• A super business sense and the ability to work within organisation.
• Enthusiastic, passionate and a strong work ethic. 
• Problem solving and critical thinking skills. 
• BSc or BA in business administration, sales or marketing