Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.
Join our team now at Siemens Healthineers as a Service Technician as part of the CS MI PET Headquarters Support Center (CS MI HSC PET) team. This position is based in Knoxville, TN.
This is a role
well suited to an ambitious professional, looking for the next step in their
career. As a Service Technician, you will be responsible for:
-Delivering world class resolution management support to our regional support centers and business partners worldwide using the current service processes within Siemens Healthineers
-Use and develop advanced service analytics tools to monitor the installed base and improve the quality, reliability, and serviceability of our current and future products.
-Collaborate among functional lines (i.e. customer, service, sales, marketing, engineering, and manufacturing) to resolve complex problems and drive future product needs and requirements.
-Manage escalated field issues to ensure they are brought to expedient resolution
-Communicate service needs and action plans to the HSC management team
-Comply with all Siemens Healthineers processes, including but not limited to call handling, knowledge base, service documentation, change requests, defect submissions / handling and complaint handling.
-Maintain knowledge and seek out new skill sets and expertise to provide proficient support for our current and future product offerings.
-Actively participate in new product launches and sharing feedback and best practices with both internal and external partners, to ensure a successful product launch.
Required skills to have for the success of this role
-You have excellent interpersonal skills in cross departmental communication.
-Excellent spoken and written communications skills
-Working knowledge of MS Office Applications (Word, Excel, Outlook, and PowerPoint)
-Self starter that loves working in a team-oriented environment.
-Excellent troubleshooting skills
-You exhibit outstanding follow-up skills and drive to bring issues to closure
-You bring five or more years of experience in the design, development, manufacturing, testing or service of CT or PETCT equipment. Two or more years of field service and / or regional support experience is preferred, but not required for the right candidate.
-You understand the overall CS MI business and how it fits within the overall MI success
-You are passionate about the MI Service business and are willing to work outside the normal working hours as urgent issues arise
-Domestic and International Travel, up to 60%. Must have the ability to travel on short notice (<24 hours).
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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