Engagement Manager PLM – Mexico City SISW 230339

Job Description

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here:

Position Overview

As part of the Services team, lead the definition of the Services account strategy, facilitate and support the successful generation of revenue against financial goals derived through the Services delivery business across account portfolio. Build business relationships with the Siemens account team, Siemens delivery teams and Customer stakeholders aligned to SPL Country and Zone objectives. Contribute and support business planning to accomplish goals of Services. Develop financially quantified Services proposals with moderate complexity for Customers and align with their business needs.

Expand and grow Services revenue in alignment with SPL Country level objectives. Provides direction in Services coverage and capacity resource planning and alignment with the Services delivery teams and Customers, where medium sized teams are needed.

Works under self-management on Services opportunities of medium to high complexity scope. Provides guidance and mentoring across Vertical / Country boundaries to Engagement Architects


Account Planning and Support

  • Lead the definition of the Professional Services components of the Account Strategy
  • Provide input to the Siemens product roadmaps as needed to support the account portfolio
  • Develop and deliver industry content at regional groups and conferences in alignment with account portfolio
  • Actively build relationships with the internal and external stakeholders specific to each account

Engagement Definition

  • Contribute to the value planning activities with the Sales Account Manager, Portfolio Development and PreSales Business Development team
  • Use commercial and business acumen to lead the robust review and handover of the desired solution ensuring that the defined project scope can be delivered within time, budget and quality goals
  • Identify and engage with other Siemens team members as needed to support opportunity growth
  • Determine and obtain concurrence for the customer specific Service engagement model and translate into the Statement of Work, adhering to Global standards and legal requirements
  • Regularly communicate with various levels of the Siemens and customer teams including executive level messages
  • Develop the project scope definition using the Services Delivery Framework and tools
  • Thoroughly define the project estimate using the Services Delivery Framework based estimating process
  • Identify and convey the initial project risks including their assumptions, mitigations, and dependencies for projects of moderate complexity
  • Maximize the resource options and costing model for the project/program (e.g. GDC, Partners, Contractors) in order to achieve efficiency for the customer and commercial viability for Siemens.
  • Prepare and review the detailed Statement of Work documentation and obtain Siemens’ and the customers’ acceptance
  • Recognize the need for engagement with the Siemens legal, commercial and leadership teams to resolve customer engagement terms
  • Lead the Services negotiation activities with the customer and clearly establish the conditions for project change

Required Knowledge/Skills, Education, and Experience

  • 7+ years of professional services experience
  • Bachelor’s Degree in Computer Science, Mechanical Engineering, Manufacturing Engineering, Electrical Engineering or equivalent experience
  • Previous leadership experience with Enterprise PLM and MES or MOM implementations
  • Experience leading a group of project managers, architects and consultants during a software implementation to achieve business value and results
  • Multiple years of experience working in a customer facing environment
  • Communicate with a high degree of creativity, self-confidence and persuasiveness and being able to communicate at various levels throughout an organization and with customers
  • 50-75% customer facing activities (in person or virtual)
  • Must have advanced English business language skills



Organization: Digital Industries

Company: Siemens Industry Software, S.A. de C.V.

Experience Level: Experienced Professional

Job Type: Full-time

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