This position can be located at a Siemens LD site.
• This position is in the Customer Services Service Lifecycle Management Team, responsible for Service representation on new product development teams in business area LD and support of commercial products.
The SLM Engineer will work closely with development
and engineering teams to implement serviceability requirements in new
diagnostic product designs and commercial products.
• This position is a member of a multi-functional team responsible for driving projects from approval of the proposal through launch until product end of support.
Experience is required in the following areas: medical/diagnostic equipment, leading projects/teams, capabilities to coordinate completion of activities.
Experience is desired in the following areas: service/support
processes, project management, design for serviceability, product design change
support, and trending of data.
The SLM Engineer is responsible for the definition and deployment of serviceability strategies, for coordinating the development of service documentation, training and field service strategies to the regional service organizations.
The SLM Engineer will provide functional expertise, related to service including application services and service documentation. Support review of customer documentation and new product introductions to the field. The SLM Engineer will provide functional expertise related to hardware and software engineering changes, updates to service documentation, and the release of product updates.
The SLM Engineer will lead and/or participate on Service Element Teams in defining the Service concept, the service lifecycle plan and will coordinate the knowledge transfer to other support groups and the regions and countries.
The SLM Engineer
will lead Collaboration Teams to coordinate knowledge transfer to other service
groups and represent the service organization to LD.
The SLM Engineer will support Atellica Solution and future Atellica development projects.
The SLM Engineer will perform analysis of service metrics, parts usage,
trends, and service productivity.
The SLM Engineer will communicate project status and issues to service management, identifying, assessing and manage project risk from a service and application perspective.
Required Knowledge/Skills, Education, and Experience
BS/BA in related discipline, or advanced degree, where required or equivalent combination of education and experience.
Demonstrated leadership abilities, strong interpersonal and communication skills, a working knowledge of clinical laboratory operations and workflow (pre and post analytical), data analysis and interpretation, presentation skills, and experience with the operation of various SIEMENS Healthcare instruments and middleware.
Knowledge of Atellica Solution operation and support is preferred.
Preferred Knowledge/Skills, Education, and Experience
Prior experience on Atellica Solution is preferred
Job Family Responsibilities:
The SLM Engineer guides very complex product support to Customers remotely via all communication channels. Guides on-site and in-house troubleshooting for very complex products and other related products to Customers and develops programs to increase customer satisfaction. The SLM Engineer guides the dissemination of very complex product knowledge. The SLM Engineer guides the coordination for new product introductions as they relate to Product Support. The SLM Engineer manages the product support responsibilities for commercial products.
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
Knowledge and Experience:
Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues. Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.
Direction of Others:
Provide general guidance or train support and/or professional staff.
Key Working Relationships:
Primarily intra-organizational contacts and external contacts.
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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