Senior Global Service Manager (f/m/d) Sales and Data Services

Job Description

If you really want to make a difference –  make it with us

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2020, which ended on September 30, 2020, the former Siemens Mobility Division posted revenue of €9.1 billion and had around 38,500 employees worldwide.

This role is part of our business unit "Intelligent Traffic Systems" (more than 3,000 employees and 600 million Euro revenue). ITS is preparing for the step towards organizational independence, which is to be taken in the current fiscal year. As a 100% subsidiary, ITS will remain part of Siemens Mobility for the time beeing.

Your new role – challenging and future-oriented

  • We want to make the city a better place to live in. Therefore, we look for an enthusiastic Senior Global Service Manager (f/m/d) to advance our Digital and Customer Services business at our Business Unit Intelligent Traffic Systems. 
  • In doing so, you will be a key role in optimizing existing and defining new service delivery models by managing the quality of our services  and the flow of information from Field Service to the central functions of Service Management, Product Management and Development.
  • To this end, you will lead, structure, and calculate a service bid/ offering - for Asset Service and Data Services as well as advance Services Business in their fields.
  • In addition, you will identify and advance new digital business models for Data Services offerings out of the ITS Cloud environment and define a strategy for sales promotion for the ITS portfolio.
  • You will orchestrade and support the countries to cope with the digital transformation of their business as well as their portfolio to remain competitive in the future. 
  • You will strategize and develop new data driven services and business models as part of the digital transformation in our changing world (Data Services).
  • Your responsibility will include to drive and ensure a strong cooperation with all other ITS portfolio units and functions

Your qualifications – solid and approprite

  • You bring in a completed master’s in electrical engineering, information technology or similar. 
  • In addition, you have long-term experience of a customer service business (preferable with field services) – i.e. from Maintenance to Technical Operation Services.
  • Furthermore, proven experience in leading a team of Service Technicians is mandatory.
  • Experience in managing the customer interface for a service delivery from a contractual and performance perspective is mandatory. 
  • In addition, you know how to advance Services Business in their fields and how to promote products. 
  • You also have international working experience.
  • If your profile is completed with excellent communication skills as well as fluent German and English skills, we are looking forward to getting to know you!  

Getting in touch with us – solid and appropriate 
if you would like to find out more about Siemens before applying.
+49 (9131) 17 - 52430
if you whisch to discuss any initial questions with our recruitment team. The contact person handling this job as is Julia Krzystek. 
if you would like more information about jobs and careers at Siemens.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Mobility

Company: Siemens Mobility GmbH

Experience Level: Experienced Professional

Job Type: Full-time

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