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Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
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What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position coordinates the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out. The right candidate will schedule and dispatch resources to ensure customer expectations and commitments are met for all services.
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Schedule resources to support standard service agreements
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
- High school diploma or state-recognized GED required; Associate degree preferred
- Excellent organizational and interpersonal skills
- Ability to read and understand customer service contracts
- Experience dispatching/scheduling field personnel/technicians preferred
- Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, or HVAC preferred
- Proficient in Microsoft Office and business software systems (e.g., SAP)
- Good verbal and written communication skills in English
- Qualified applicants must be legally authorized for employment in the United States and must not require employer-based support or sponsorship now or in the future
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)
- Competitive paid time off plan, holidays, and floating holidays
- Paid parental leave
- Company cell phone and laptop
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
- Overtime, on-call pay, and company uniform and vehicle for eligible positions
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time
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