Service Business Excellence Manager (f/m/d) Energy Distribution Systems

Job Description

Knowledge for the world of tomorrow.
Our worldwide teams at Siemens Smart Infrastructure (SI) intelligently connect energy systems, buildings and industries to significantly improve efficiency and sustainability.
Our worldwide teams within the Business Unit Distribution Systems (DS) provide reliable power distribution grids of today while investing into the Future Grids portfolio.
With our competence, we provide integrated solutions: From early consultancy via engineering to project management and all the way to installation and commissioning - from field service to consulting and training.

What part will you play?
  • In your new position you engage the global service team in the process of improvement and increase customer and employee’s satisfaction.
  • You investigate optimization opportunities and overall impact to the global service organization by establishing effective business planning processes, raise productivity and reduce operating cost. 
  • Furthermore, you define and execute optimization activities by engaging the identified resources, setting up monitoring mechanisms, controls, key performance indicators (KPIs) and regular follow up to increase productivity and profit.
  • You coordinate with technical and commercial leads within HQ and regional service department to identify opportunities to bring the global service business to the next maturity level.
  • You establish and ensure a process for key stakeholders that the organization has a structured and systematic approach to improving and achieving best practice and excellence.
What you need to make real what matters.
  • The basis of your success is a master´s degree in industrial, electrical, or mechanical engineering or in similar fields.
  • You have long-term experience with energy distribution systems and global business responsibility.
  • Also, you have portfolio knowledge in customer service environment as well as leadership/management skills. 
  • You have excellent analytical skills and experience in business process engineering. 
  • You have exceptional communication skills to interact, drive, and present on different levels in the organization.
  • Finally, you have fluent English language skills, German skills are nice to have.
Make your mark in our exciting world at Siemens. - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Smart Infrastructure

Company: Siemens AG

Experience Level: Experienced Professional

Job Type: Full-time

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