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Order Entry Coordinator __ "Customer Service Center"

Job Description

Position Overview 

The Order Entry Coordinator is responsible for processing large volume data entry from source documents into CRM software. The coordinator effectively identifies order errors and drives resolution in a timely manner while providing excellent customer service. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escalate internal and external customer issues.


Responsibilities 
• Interprets documented rules, past practices, or instructions on a semi-independent level
• Processes orders while verifying accuracy of data to be entered
• Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service
• Processes multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment
• Utilizes CRM tool to directly communicate pricing errors, product verification, etc. to customers and affiliates

Required Knowledge/Skills, Education, and Experience

• High School diploma or equivalent. Associate Degree or Industry related Certification a plus.
• 3+ years of practical customer service experience 
• Bilingual (advanced in both Spanish and English language)
• Strong verbal and written communication skills in English language
• Working knowledge of MS Office
• High Level of professionalism and excellent customer service skills
• Ability to successfully complete required training program
• Strong problem-solving skills
• Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
• Must be a strong team player able to work in a cross functional team environment
• Excellent communication skills enabling the facilitation of information flow between the channel partner and various people within Siemens, such as expediters, product managers, the EDI support team, the channel sales engineers for the account, and other customer support representatives

Preferred Knowledge/Skills, Education, and Experience

• Bachelor’s degree in related discipline is preferred
• Knowledge of SAP, CRM systems / Salesforce, Industry Mall, EDI, and quotation tools
• 3+ years of practical customer service experience supporting industrial, construction, mechanical, or electrical industries

Organization: Smart Infrastructure

Company: Siemens, S.A. de C.V.

Experience Level: Mid-level Professional

Job Type: Full-time

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