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IT Service Manager (f/m/d) – Artificial Intelligence & Low-Code Development Platforms

Job Description

Financing the Future.

We are more than Financial Services - We are turning ideas into reality: Be it the global transition to cleaner energy sources, the digitalization of manufacturing, the rapid development of smart infrastructure, mobility solutions and healthcare systems - financing is more crucial than ever. We make real what matters by combining our financial expertise with deep technical know-how to provide unique financial solutions. Do you want to play an essential role in helping build a better future? Are you also keen on turning established thinking on its head in the search for game-changing solutions that maximize value creation? Then join our team and let’s develop together what will be important tomorrow!

What part will you play?

We are looking for an IT Service Manager (f/m/d) to join our IT Chapter Artificial Intelligence & Automation. We are a self-organized team which develops and operates innovative AI & Automation solutions. Our jointly defined purpose: “With our collective brain power, broad skillset and state-of-the art technologies we digitalize business processes so that our colleagues & customers are happy, efficient and successful”. In this role – you will …
  • Be responsible for the implementation, monitoring and optimization of IT service management processes for innovative IT Services around Artificial Intelligence (AI) and Low-Code Development Platforms (Mendix)
  • Be responsible for the service management of your AI services and Low-Code applications and ensure effective IT operations
  • Monitor and report the IT service quality and optimize it proactively
  • Implement and document IT service management processes as well as monitor suppliers
  • Take on project management activities in the context of smaller projects within your area of responsibility
  • Ensure high quality support for the end users of your applications
  • Stay up to date with regards to innovations and ensure successful audits by implementing relevant regulatory requirements (including KWG, MaRisk) 
What you need to make real what matters.
  • Bachelor´s or Master´s Degree in Business Information Systems or in a related field
  • At least 4 years of work experience (preferably in the Financial Services industry) 
  • Experience with IT Governance frameworks and processes including IT Service Delivery Management (ITIL certified)
  • Demonstrated ability to structure processes and define interfaces between various areas of competence in an organization
  • Deep ITIL process knowledge on Incident, Problem and Change Management
  • Excellent communication and organizational skills as well as ability to work independently
  • Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment
  • Business fluent English skills round off your profile, other languages (e.g. German) are a plus
Do you want to know more about us?

We at Siemens Financial Services provide business-to-business financial solutions. Our unique combination of financial expertise, risk competence and industry know-how enable us to create tailored innovative financial solutions. With these, we facilitate growth, create value, enhance competitiveness and help customers access new technologies. We support investments with equipment financing and leasing, corporate lending, equity investments and project and structured financing. Trade and receivable financing solutions complete our portfolio. With our international network, we are well adapted to country-specific legal requirements and able to provide financial solutions globally. Within Siemens, we are an expert advisor for financial risks. We have our headquarters in Munich, Germany and almost 3,000 employees worldwide. Follow this link to discover our world: www.siemens.com/finance.

Make your mark in our exciting world at Siemens.

www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.

www.siemens.com/careers/digitalminds - if you would like to find out more about Digital Minds at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Financial Services

Company: Siemens Financial Services GmbH

Experience Level: Mid-level Professional

Job Type: Full-time

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