Provide Premium Helpdesk Services to support customers across Asia Pacific and rest of the World in order to achieve 100% customer success and satisfaction goal via the PLM Support Organization. •By using Telephone services and Web application tools to handle customer’s questions, problem and handle the enhance request of Siemens PLM Software products. Establish long term relationship with customers to keep and grow the ME&S numbers.
•Work closely with customers, local support office and R&D to build up and to improve relationship among them and improve the customer satisfaction.
•Need to adjust the working time according to the business requirement
•Willing to constantly learn and to keep up-to-date with latest PLM technologies .
•Strong business sense with a positive, get-it-done attitude.
•Passion for customer support and strong sense of ownership.
•Self-starter with well developed sense for priorities and the ability to follow through.
•Mature, pleasant, well organized, self-motivated, reliable, responsible, and able to work under pressure.
•Need to have the knowledge of Installation/configuration/Administration and usage of Teamcenter.
•TC – SAP integration , LINUX Operating System , Cloud experience will be an added advantage..
•Knowledge about various web application servers like weblogic ,websphere,jboss etc.
•Knowledge about various database like Oracle , MS Sql
•Working independently and confidently in analyzing customer requirements and transform them into workable solutions.
•Need to have answering skill for customer demand.
•Need to have interview skill to get right information from customer
•Need to have technical writing skill for writing the technical report to the customer and product development.
•Ability to prioritize multiple assignments and deadlines.
Educational Qualification and Experience
•Bachelor or master degree holder or above in Engineering or Information Technology.
•8+ Years’ experience in the Teamcenter Administration and Application usage of various modules