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Medical IT-System Engineer (M/F/D) Remote Support in English And Russian

Job Description

We start to search the new colleagues for the role of IT System Engineer (Remote Support)

Responsibilities:

  • Provide international remote IT support for the clinical imaging software of several Siemens Healthineers departments to provide a fast and high-quality support for the customer
  • Coordinate and organize activities (incl. updates and upgrades) with internal and external partners, in order to ensure clinical operation for our customers
  • Act as an advisor and help with the integration and interface design of IT systems
  • Share know how with new team members and hereby build up their competencies
  • Have a certificate in the field of electronics engineering, computer science, physics or medicine, with an affinity for IT; alternatively, you are an IT Specialist and have several years of substantial work experience in the IT field
Requirements:
  • Have several years of experience in customer IT support, ideally with imaging devices and clinical software and workflow
  • Have experience with virtualized IT systems, scripting and server hardware
  • Have experience in implementing interfaces for 3rd party applications, ideally in a clinical setting
  • Have a structured approach to our customers' problem cases and are able to keep track of several support requests and set the corresponding priorities; at the same time, you always have customer satisfaction and the quality of your technical solution in mind
  • With your strong communication skills, you integrate effortlessly into our international team
  • Business fluency in English to support customers all over Europe, Middle East, Africa in direct telephone contact, can document problems, easily communicate internally with your colleagues and understand the trainings, most of which are held in English. Ideally, you have already gained experience in intercultural cooperation
  • Fluent Russian. In this language you will be able to serve customers of that native language in same high quality as you will do in English

Additional Information:
  • We are available for our customers in Erlangen between 7 am and 6 pm CET. Nevertheless, one week early shift every three weeks is required
  • You will need to travel 2 to 3 times to Erlangen, for a minimum of 4 to 6 weeks per year (plus training time)

Organization: Siemens Healthineers

Company: SIEMENS HEALTHCARE LIMITED LIABILITY COMPANY

Experience Level: Experienced Professional

Job Type: Full-time

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