IT End User Support with German

Job Description

If you really want to make a difference – make it with us
Siemens Mobility is an independent managed company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services.
The IT department has the global responsibility for the internal IT of Siemens Mobility. Its goal is to provide a robust and efficient IT landscape derived from business and market demands.
Your personality and individuality make the difference. In our team, we increase business performance and point the way into the digital age. Is that exactly your thing? Then live your passion in an international and cross-location team in which you can actively shape the future of our company. You open up new possibilities for our customers with your competence. Connected with this is an exciting career path that leads you to ever new projects and solutions in the field of IT for Siemens Mobility.

Your new field of activity - challenging and future-oriented 
  • In your new role, you will advise and support end users with IT requests and place IT hardware orders for standard hardware and standard mobile devices
  • You commission and place orders with internal and external suppliers
  • You support end users in the process of hardware life cycle
  • You will also handle IT inquiries related to the topic of network drive management
  • In case of incidents, you will escalate the service desk tickets accordingly
  • In addition, you will analyze the causes of malfunctions and clarification cases as part of incident management
  • In the future, you will also support us in other areas (e.g. project support, process optimization) according to your individual strengths and interest 
Your qualifications - sound and adequate 
  • You have completed an information technology training
  • Several years of professional experience in technical support of end users
  • Experience in the help desk environment
  • IT infrastructure knowledge including Windows operating systems
  • Excellent communication skills – you can present technical issues clearly and comprehensibly
  • Basic business knowledge will be a plus
  • Fluency in German 
  • Good command of English
  • Willingness to travel to Germany to have direct exchange with your customers and team members 
What can we offer to you?
  • 25 days of vacation
  • Flexible working hours with a fixed core from 10am to 2pm
  • Possibility of working from home to better combine your work and private life
  • Corporate kindergarten close to the workplace in Prague
  • Contribution towards meals in the form of e-meal vouchers
  • Opportunity to buy Siemens shares
  • Multisport card or ActivePass
  • Advantageous mobile plan for private purposes
  • Advantageous offers for employees (e.g. a discount on a car or on a holiday resort stay)
  • Workplace nearby Stodůlky subway station in Prague
IN ADDITION, you will have your own individual yearly benefit budget (in amount of CZK 24,000 or 48,000, depending on seniority) that according to your needs and consideration can be converted into: 
  • Up to 8 extra days of paid leave beyond the standard 5 weeks
  • Contribution towards leisure-time activities in the Benefit plus cafeteria (can be used for culture, health, travelling, sports and education, including language courses)
  • Contributions towards pension and life insurance

Would you like to become a part of Siemens Mobility? Then we are looking forward to your CV in English!

Organization: Siemens Mobility

Company: Siemens Mobility, s.r.o.

Experience Level: Mid-level Professional

Job Type: Full-time

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