>>THIS POSITION CAN BE BASED OUT OF ANY SMART INFRASTRUCTURE BRANCH LOCATION, HOWEVER, WE PREFER IT TO BE BASED IN THE DALLAS AREA<<
Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive and responsible environments – and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?
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At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
As the Remote Service Supervisor for Electrical Services, you will be responsible for the coordination of service operations and activities, and will control the execution according to organizational guidelines. You will oversee a group of internal operators that are scheduling and dispatching electrical services field technicians to expertly address customer issues on site. You will also assist Technicians with follow-up requests for any additional dispatching support
Oversee a centralized team of internal service operators that will perform the following:
- Diagnose and triage customer service issues and requests, align with appropriate field technician skills and coordinate a local dispatch from a centralized, national site
- Source and procure the electrical parts and equipment required to complete the job
- Maintain documentation of actions taken during each dispatch evolution
- High school diploma, state-recognized GED, or state recognized high school proficiency exam required
- 2-5 years of experience in customer service call handling, dispatching and service response desired
- Good organizational, interpersonal and communication skills (both verbal and written)
- Experience in LV and MV power distribution equipment
- Working knowledge of electrical power industry standards (IEEE, NFPA, NEC, ANSI, UL, etc.)
- Qualified Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
Preferred Knowledge Skills, Education and Experience
* Technical Degree or Associates Degree
* NICET electrical testing level one
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)
- Competitive paid time off plan, holidays, and floating holidays
- Paid parental leave
- Company cell phone and laptop
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
- Overtime, on-call pay, and company uniform and vehicle for eligible positions
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Mid-level Professional
Job Type: Full-time
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