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IT support specialist with GXS+Carriers - Prague

Job Description

Do you have experience with IT related customer support?
Do you like communicate with colleagues from different department in English and German?
Would you like to grow in IT support area?

Then join our team and help us supporting our internal customers worldwide!

You will support us in following tasks:

• Supervision of technical processes within EDI tool
• Setting up new EDI connections with carriers (EDI consulting & testing) 
• Work closely with Service provider GXS/Opentext for solving issues/tickets/requests as well as external carriers for Siemens
• Control of troubleshooting procedures via the internal processes
• Tool-Support for WebEDItool for suppliers as well as Tool-Support for other EDI applications
• Receive, register, prioritize, forward, track and clarify incidents (incident ownership)
• Administer technical and organizational data, i.e. ensure quality and up-to-date partner information
• Monitoring of functional mailboxes
• User support per phone and e-mail

Who are we looking for?

• English: advanced in speaking, reading and writing
• German: basic knowledge, advanced in speaking, reading and writing as advantage; ability to learn
• Experience within area of IT related customer support is required
• To be familiar with IT terminology
• General understanding for Enterprise IT in general and for IT applications and their functionality
• Technical background
• Very good communication skills in speaking and writing
• EDI know-how (EDIFACT) is an advantage
• Logistic process knowledge
• P2P process know-how is an advantage
• Team spirit, Sociable and cooperative person, quality oriented
• Word/Excel advanced
• Basic knowledge of business processes

What can we offer:

• 5 weeks of vacation.
• Flexible working hours.
• Home office and company nursery schools in Prague for better work life balance
• An individual budget of min. 24,000 CZK which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance.
• E-meal vouchers.
• Possibility to become a Siemens shareholder and get free stocks.
• Various discounts and offers.
• Modern workplace in Prague Stodůlky.

Organization: Global Business Services

Company: Siemens, s.r.o.

Experience Level: Mid-level Professional

Job Type: Full-time

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