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Technical Support Technician 3

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Technical Support Technician 3

This is a role well suited to an ambitious professional, looking for the next step in their career. As Technical Support Technician, you will be responsible for: 

RSC Technical Support

  • Provide product support remotely or on-site.

  • Proactively monitor systems using Siemens Remote Services

  • Share expert advice, training, and technical assistance to support staff and train lower level employees.

  • Successfully demonstrates leading-edge or extensive knowledge in a technical specialty

  • Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

Responsibilities

  • Interact with Customers and CSE's to provide remote support

  • Utilize Good Documentation practices to record work performed.
  • Dispatch notifications to CSE's and provide quality action plans
  • Use remote diagnostics to troubleshoot and resolve technical issues

  • Follow escalation process and communicate with HSC.

  • Provide feedback to the factory regarding system performance

  • Be willing to work 2nd shift and work On-call when necessary

  • Stay current on Siemens' training

Required Knowledge/Skills, Education, and Experience

  • Associates degree or 2 years of vocational technical training required.

  • More than 10 years experience working on XP-RF systems

  • Ability to troubleshoot and fix problems remotely using Siemens Remote Services

  • Good communication skills

  • POSITION IS REMOTE**

Preferred Knowledge/Skills, Education, and Experience

  • Candidates are preferred to have a background supporting Radiography and Fluoro systems. Experience on Agile, Ysio, Luminos and Multix Family product lines is highly recommended.

  • Valid US passport will be required for international travel.

  • Note that shifts may rotate, depending on team and/or business needs.

  • Working in Cary is preferred. However, working remote is a possibility for highly qualified candidates ensuring that he or she has appropriate internet bandwidth available to handle applications required for work performance. Please note that DSL/dial-up are not considered adequate

Applicants and employees are protected under Federal law from discrimination.At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

 




Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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