SHL Finance (Sr.) IT BP Manager

Mission/Position Headline:       

Business Partner Management (BPM) is a function towards SHS business that develops and fosters relationships with SHS business partners. BPM comprises “Business Engagement” for initiatives / project related tasks as well as key account and escalation contact for operational IT topics, “Financial Support” for managing the accuracy and transparency of budget / reporting data and performance and “User Engagement” at regional and local level.

Areas of Responsibilities:           

• Local Business Engagement
• Local account management and act as Interface to local SHS business
• Capture local IT demand
• Adherence to InfoSec RIC, SOX, FDA, PHI, guidelines
• Act as escalation contact for SHS business at local level
• Coordinate local demands for global initiatives / projects / applications under guidance of the region
• Assist business engagement for regional / global aspects
• Secure execution of business engagement activities on local level
• Financial Support, Budgeting
• Support budget / forecast / reporting for the local country (incl. assigned smaller countries)
• Deliver necessary data and information for regional and global SHS IT budgeting
• User Engagement
• Execute efficient and effective use of local IT services
• Incident & Problem Management, Service Request, User / Access Management (for local-specific services)

Requirements:

• IT related major.
• Knowledge and experience of SHS businesses and their specific requirements;
• Proven knowledge of SHS and SHS IT policies, guidelines, processes and standards;
• Collaboration and Communication across Teams, Departments and Countries, esp. with executives;
• ITIL V3 experience;
• User engagement skills.