Logistics Officer

Job Description

Logistics Officer

Smart Infrastructure - Logistics



The successful candidate will be responsible for providing customer service support to customers in the Asia Pacific and Middle East region, manage inbound and outbound deliveries and stock movement within our Asia Pacific Hub in Hong Kong. The primary responsibilities include:

·         Order Management / Customer Service:

  • Monitor, follow up and escalate order status with planners and factories
  • Arrange delivery and shipment, and issue invoice
  • Resolve order transmission problem, coordinate and actualize the order amendment in system
  • Handle customer claims and CRM calls
  • Drive process improvements and SCM digitalization efforts continuously and proactively
  • Facilitate regular operation review meetings with regional companies and factories

·         Distribution Management:

  • Manage inbound deliveries from factories or third party suppliers and return shipments from customers
  • Review and enhance processes and procedures for Distribution and Transportation Management
  • Optimize transportation network in the aspects of delivery time, customer value-add, transparency and costs for the inbound and outbound deliveries
  • Coordinate issues related to Transport Network, Customs and Export Control


Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply:

  • Degree holder or above in Logistics, Supply Chain Management, Business Administration, or related disciplines
  • At least 1-2 years’ relevant solid experience in customer services, order fulfillment, sales support, and logistics function, preferably gained from MNC
  • Experience in Logistics Services or Freight Forwarding Industry will be an advantage
  • Experience in handling full set of import / export document
  • Knowledge on SAP MM & SD application knowledge is preferred
  • Good analytical and communication skills
  • Self- motivated, independent, and able to work under pressure
  • Good command in both written and spoken English and Chinese. Proficient in Mandarin is an added advantage
  • Well-versed in MS Office applications such as Word, Excel, PowerPoint etc.
  • Candidate with less experience will be considered as Assistant Logistics Officer
  • Fresh graduate will also be considered

Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Early Professional

Job Type: Full-time

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