Service Design Architect

Job Description


The Siemens Healthineers Global Delivery Centre (GDC) is part of the overall Siemens Healthineers organization - as part of our Near- Offshoring strategy.
For our organization we are looking for a IT Service Portfolio Specialist who is responsible for the support and coordination of our SHS IT Service Portfolio development. Collaboration with and consulting the Business is a major key topic to foster our goal to become a service-oriented organization.

Task and Responsibilities:
  • Working closely with Service Portfolio Managers in our IT Organization and supporting them in process and Service Data Model related questions
  • Taking ownership of processes and workflows of the service portfolio for the Global Delivery Centre
  • Implementing a performance and satisfaction reporting to ensure that the IT Services are being delivered as promised and meet the needs of those using them
  • Support in the continuous improvement of our IT Services, our ITSM processes and our Service Data Model
  • Maintain an up to date understanding of IT Service Management developments and best practices.
Your qualifications:
  • We are looking for candidates who can demonstrate abilities as a design generalist with practical experience in visual design and influencing best practice.
  • Ideally, you will have experience in service design/ continual Service Improvement and have designed E2E processes across complex business landscapes.

  • You have in minimum 4 years of professional experience in Service Management and in addition you are holding in minimum a Bachelor’s degree.
  • You like to work independently in your area of responsibility but also see yourself as part of a larger team. You expect your work environment to be fun, collegial with focus on excellence, are hands-on beyond your core responsibilities and thrive in a dynamic workplace.
  • You must be able to communicate and work effectively in a multi-cultural environment by showing the ability to collaborate remotely with a global team around the globe.
  • You are a result-oriented person with problem solving skills who is able to understand the big picture and to create measures to achieve the overall goal.
  • You demonstrate knowledge on ITIL Service Management, Service Orchestration and Service Now with the ability to hands on implementation and execution.
  • You speak English fluently and you have an attention to details.

We offer:

  • Adjustable standing desk as a standard

  • MSDN license for each developer with prepaid access to AZURE

  • Free access to PLURALSIGHT – the WBT platform

  • Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events

  • Participation on world famous IT conferences like Microsoft IGNITE for best employees

  • Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)

  • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)

  • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)

  • Retention program (work anniversary, life anniversary, additional pension plan, employee loans)

  • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Organization: Information Technology

Company: Siemens Healthcare s.r.o.

Experience Level: Experienced Professional

Job Type: Full-time

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