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Director, Service Lifecycle Management

Job Description

As the Director of Service Lifecycle Management (SLM), you play an integral role within Customer Services Ultrasound. SLM is the practice of developing a strategy and realization of service features, service material management, technical communication, field service strategy, and service operations support throughout the lifecycle of a product. This position will manage a global team currently within the USA and Korea as a direct manager and through a matrix organization, reporting directly to the Vice President of Customer Services and indirectly reporting to the SLM Global Process Owner. Building relationships across the organization while driving the service engineering roadmap in close alignment with key stakeholders and Customer Services strategy will be your main operating guideline. 

Resource Planning:
  • Responsibility for planning and scheduling multiple projects and initiatives
  • Determines team resource allocation, prioritization, and distribution of work to meet the needs of the business
  • Anticipates constraints early, and initiates appropriate countermeasures

Opportunity Management:

  • Identifies and drives throughout the service lifecycle product and process improvement opportunities, driving cost down and improving service delivery and product uptime 

Leadership
  • Sets and communicates strategy and goals within SLM along with strong peer alignment in the CS leadership team
  • Provides coaching and mentoring improving the competencies and motivation of the team and those around you
  • Acts as a catalyst for Customer Service, helping to open doors and drive the service needs into the Ultrasound organization
  • Compliance with all company policies, procedures and guidelines is always essential 

Qualifications:
  • BS degree in a related field, or equivalent work experience in medical devices and/or customer service
  • Minimum of 5 years in medical devices and/or customer service relevant roles and minimum 3 years of people management experience
  • Proven leadership skills managing diverse teams in a customer service-oriented environment 
  • Experience with process improvement and workflow in customer service operations 
  • Ability to work cross-functionally with multiple teams and stakeholders
  • Driving service technology and innovations is your comfort zone
  • Carries skills to navigate through digital transformation of product and process
  • Decision maker with analytical skills
  • Excellent written and verbal communication skills

*LI-WC1

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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