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WA Customer Satisfaction Manager 开关面板业务客户满意度经理

Job Description

Target of this position:
  1. Deal with daily relative issues to satisfy customers (quality, delivery…);
  2. Focus on and resolve potential / hot quality & logistic issues; 
  3. Build up a virtual team to measure, follow up and improve the offer quality and delivery service level;
  4. Optimize the internal and external business processes;
  5. Cooperate between Siemens and customers to improve customer satisfaction and loyalty;
  6. Responsible for telephone hotline
Responsibility:
  1. Ensure the WA CNPS to match and excess our targets; 
  2. Monitor quality KPI / Dashboard and trend analysis with proposal;
  3. Drive to find root cause and support to corrective actions;
  4. Initiate/Drive continual improvement project for related issues;
  5. Guarantees that the VOC is well collected and analyzed in order to provide robust and ranked customer requirements to the project team;
  6. Support, coach the virtual team on methods and quality tools needed to reach Robustness Customer satisfaction and Quality targets.
Competency needed:
  1. Data analysis competency;
  2. Good experience in industrial / DC logistics;
  3. Quality tools (5why, 8D, 7 basic quality tools, Lean 6 Sigma ...) & logistic tools ( ABC-FMR… );
  4. Excellent at excel and PPT;
  5. Excellent communication and convince skill, a good team worker.
Job Qualification:
  1. Education: Engineering (Electrical/Mechanical/Automation preferred) or quality background, Bachelor/Master in Engineering (or MBA) / qualified quality management;
  2. Quality competency: Experienced in quality management,3 years and above.
  3. Leadership skills: Customer and result oriented, excellent influence and convince skills, good at communication & presentation.
  4. Nice to have: 6 Sigma BB, Lean Manufacturing related professional knowledge & practice.

At Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal
skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc.. We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees and thereby directly contributes to our business success.

Organization: Smart Infrastructure

Company: Siemens Ltd., China

Experience Level: Experienced Professional

Job Type: Full-time

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