Customer Services Support Operator

Job Description

Siemens Healthineers India is looking for a Customer Services Support Operator for its Diagnostic Imaging and Advanced Therapies business.

Business Title: Deputy Manager - Customer Services
Internal Title: Customer Services Support Operator
Location : Kolkata
Experience 3-5 years
Products: Computed Tomography (CT), Magnetic Resonance (MRI), X- ray and other "imaging" medical devices.

Job Responsibilities

Manage Original Equipment Manufacturer (OEM) service calls including call closure with due follow up with service providers and end users.
Maintain OEM database in collaboration with Project Management(PM), Supply chain management (SCM) and other internal stake holders.
Maintain regular OEM escalation matrix for every OEM service providers and escalate appropriately when needed.
To do regular site visits, as per plan, for site inspection and to monitor the work of OEM service providers.
To arrange timely issuance of service work orders to OEM in collaboration with internal stake holders.
To ensure the process adherence by OEM service providers, and also communicate, the new processes as it comes, to OEM service providers.

About the Company

At Siemens Healthineers, our mission is to enable healthcare providers to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, and improving patient experience, all enabled by digitalizing healthcare. An estimated five million patients worldwide everyday benefit from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

We're a leading medical technology company with over 120 years of experience and 18,500 patents globally. With over 50,000 employees in more than 70 countries, we'll continue to innovate and shape the future of healthcare.

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Early Professional

Job Type: Full-time

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