Head of IT Customer Services & Enterprise Services, Asia Pacific

Job Description

Do you want to contribute to the future of healthcare? As Siemens Healthineers (SHS) values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting? 

Then come in and join our Asia Pacific team as Head of IT Customer Services (CS) & Enterprise Services (ES), Asia Pacific (AP) to lead the Asia Pacific regional IT department for Customer Services & Enterprise Services of Siemens Healthineers. Including all relevant personnel, financial and organizational topics.

Your mission and responsibilities:
  • You will lead and develop the Digital Strategy for the realization of the Customer Services Vision “Always On. Always in Touch.”
  • You will own and enhance the Framework of IT Services that drive operational efficiency of the Service business and that is enabling new business models.
  • You will continuously manage excellent business service process knowledge and Information technology expertise to set foundation to create a modern Digital experience for our customers & users.
  • You will ensure full-service business Processes coverage and injection of continuous innovation by leveraging the CS ecosystem of key platforms.
  • You will manage the expectations and IT demands from the regional Service business organizations. Own and develop the consolidation to a regional & global IT roadmap as well as managing the necessary IT budget processes.

To find out more about the specific business, have a look at

Your qualifications and experiences:
  • You hold a successfully completed Degree in Sciences or equivalent.
  • You have multiple years of experience as a people and technology manager in global matrix organizations.
  • You have global and regional service business & IT experience that helps you to efficiently understand and anticipate technology demand to meet current & future business needs. Developing strategy and roadmap with impact 
  • You have a strong background and experience with modern IT & Cloud technologies, Infrastructure as well as software/ application development.
  • You have the ability to translate business strategy into functional/ operational plans.

Your personality and skills:
  • You like and are skilled in agile development and management methodologies.
  • You can interact and connect with person easily. 
  • You have the ability to guide and influence internal and external stakeholders with shared and divergent interests, function, or matrix environment to join a common goal.
  • You have a deep understanding of IT processes (e.g. Demand, Delivery, Finance and Governance) and ability to drive the service business based on the IT processes and applications.
  • You have experience in leading with direct and indirect mandate. 
  • You collaborate with empathy and excellent communication skills. You have experience in working with different cultures and multi-cultural teams.
  • Your characteristics: Proactive, analytical, result driven and customer focus – “Can Do” Mindset

Being part of our team:

Siemens Healthineers is a leading global medical technology company. More than 53,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Your cultural fit:

Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Siemens Healthineers Singapore was awarded Gold in "Excellence in Total Rewards Strategy" & "Excellence in Retention Strategy" at the HR Excellence Awards 2020. Sliver for "Employer of the Year" at the HR Excellence Awards 2019.

Organization: Siemens Healthineers

Company: Siemens Healthcare Pte Ltd

Experience Level: Experienced Professional

Job Type: Full-time

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